FAQ: Members Frequently Asked Questions

FAQ

Members Frequently Asked Questions (FAQ)

General

Who is HCCRP?
How do I use a program?
What is the waiting period?
Are ongoing dental/medical problems (conditions) included?
Do members receive a fee schedule?
Will the member's privacy be protected?

Fees & Discounts

How much discount do Dental Plus members get on dental fees?
How is the discount calculated?
How much is the program membership fee? How do I pay?
How much more do the Pharmacy, Vision, and Chiropractic programs cost?

Providers

Who are the Medical, Dental, Pharmacy, Vision, and Chiropractic Care providers?
How do I locate a HCCRP provider?
How do I use the HCCRP Prescription Program?
Are providers reimbursed by HCCRP for their services?
Why would a medical professional participate in the HCCRP Dental Plus and TeleHealth Plus?

Medical Program

Do members receive a separate card for the HCCRP TeleHealth Plus program?
Can the HCCRP programs be used with Medicare/Medicaid?
Can the HCCRP programs be used in conjunction with health insurance plans?
Does HCCRP include hearing tests and hearing aids?
Can HCCRP programs be contracted on an annual basis and cancelled at any time?

Emergency & Hospital

Are there programs for emergency services?
Can you briefly describe the Hospital Advocacy Program?
Does the AmriPlan member have a choice of which hospital will be used?

Who is HCCRP?

HCCRP is a registered marketer for a licensed Discount Medical Plan Organization (DMPO). We arrange for our members to have access to medical, dental, vision, chiropractic and pharmaceutical providers who have agreed to offer their services at substantial negotiated discounts off their usual and customary fees.

How do I use the program?

Within 10-14 days of receipt of your application at corporate headquarters in Plano, TX, you receive your Membership Identification card(s). Your Membership Guide is located in your member portal. Present your Membership ID card to any HCCRP provider and you will be eligible to receive discounted fees. You pay the provider at the time of service.

What is the waiting period?

There is no waiting period before you can start using the Dental Plus program! And, there are instant savings, no paper work to fill out, and no limits on visits to your providers! However, you must allow 3 business days after the activation of your TeleHealth Plus membership to begin using the Hospital Advocacy program!

Are ongoing dental/medical problems (conditions) included?

Since HCCRP is not insurance or a health organization, all ongoing medical/dental problems (conditions) are accepted except for orthodontic treatment in progress.

Do members receive a fee schedule?

Yes, for dental care. Dental fees vary by area.

Will the member's privacy be protected?

HCCRP is compliant with all HIPAA regulations.

How much discount do Dental Plus members get on dental fees?

Members can save 20% - 65% on all restorative and cosmetic work (fillings, crowns, braces, etc.) and up to 80% on preventative work (teeth cleaning, x-rays, etc.) performed by a general dentist. Specialist fees are discounted up to 25%.

How is the discount calculated?

The rates that the provider charges are determined based upon either a set fee schedule that the provider has contracted, or as a percentage off of their billed charges. In general, discounts will vary between 15% and 50%. Labs and diagnostics will have discounts of up to 80%.

How much is the program membership fee? How do I pay?

Dental Plus is $19.95 and TeleHealth Plus membership is $24.95 each for an entire household! Or, $39.95 for both memberships! A household membership includes all residents in the household including parents, children, relatives, significant others and all permanent residents of the household! Monthly payments are made only by debit or credit card. Invoicing is done only for annual memberships paid one year in advance.

How much more do the Pharmacy, Hearing, Vision and Chiropractic programs cost?

The Prescription Drug program is included with both the Dental Plus and TeleHealth Plus memberships. Only Dental Plus includes the Vision, Hearing and Chiropractic programs at no extra cost!

Who are the Medical, Dental, Prescription Drug, Vision and Chiropractic Care providers?

HCCRP has assembled one of the largest networks of providers in the country and we are constantly adding to this base. Our network has tens of thousands of medical practitioners and more than 100,000 dentists and 12,000 vision care providers, approximately 56,000 pharmacies and more than 7,500 credentialed chiropractors.

How do I locate a HCCRP provider?

There are two ways to locate a provider:

Provider Search
Call Member Support toll free at 855-870-2733.

How do I use the HCCRP Prescription Program?

We use a Pharmacy Discount Prescription Program located at the Rx Free Drug Card Website.

Try Our Pharmacy Discount Prescription Program Lookup Rx Tool »

Are providers reimbursed by HCCRP for their services?

No. As with all of our health programs, the provider receives the full discounted fee from the member at the time services are rendered.

Why would a medical professional participate in the HCCRP Dental Plus and TeleHealth Plus?

There are many reasons. Some of the most important are:

Care and treatment are put back into the healthcare provider’s hands.
The provider gets paid at the time of care. Many insurance plans take up to 120 days for payment.
Office administrative costs are reduced. No paperwork to complete, file and follow up on.
Providers may receive a net increase in revenue to the practice versus insurance (HMO or PPO).
The provider is part of an affiliation of like-minded professionals, without being "under the thumb" of managed care.
HCCRP provides members with quality, discounted healthcare.

Do members receive a separate card for the HCCRP TeleHealth Plus program?

Yes. Members receive four (4) cards; two HCCRP TeleHealth Plus ID Cards and two Dental Plus cards to be used by approved household members.

Can the HCCRP programs be used with Medicare/Medicaid?

No. By accepting Medicare or Medicaid, physicians are paid a discounted amount; they cannot further discount their fees by accepting HCCRP.

Can HCCRP programs be contracted on an annual basis and cancelled at any time?

Yes.

Does a HCCRP program include hearing tests and hearing aids?

Yes. Hearing Services will be included in the Dental Plus program.

Can the HCCRP programs be used in conjunction with health insurance plans?

Yes, but it is at the healthcare provider’s discretion whether to accept both. A member's insurance should always be the primary form of payment. Some insurance plans require providers to agree to provide services at already discounted rates. If this is the case the provider is unable to further discount the fees and the HCCRP discount will not be applied.

Are there programs for emergency services?

Yes. Emergency services may or may not be contracted with the HCCRP TeleHealth Plus program. Depending on the extent of the charges, these services may be eligible for the Hospital Advocacy Program.

Can you briefly describe the Hospital Advocacy Program?

The Hospital Advocacy program is designed to help members with their medical bills whenever a single hospital visit totals $1,500. (For the insured, this means the amount you are personally responsible for, aside from your deductible.) Charges can be incurred from multiple providers. The patient advocate negotiates on behalf of the patient and pursues a wide range of options, from government entitlement programs to payment plans. There is a waiting period of three business days from the active date of your membership to utilize this program.

Does the AmriPlan member have a choice of which hospital will be used?